Refunds & Cancellations Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.

Orders that are cancelled online, via the phone or in person, must have at least 7 working days’ notice in writing for refunds (this excludes Saturdays, Sundays and Bank Holidays).

Orders that are cancelled same day online or via phone are subject to a cancellation fee.

 

Why Choose Me

15 Years of Experience

With over 15 years’ experience in the
floral and wedding flower industry

Bespoke Arrangements

Custom made flower arrangements
for your special occasion or event

Free Delivery within a 5 mile radius

Order your unique Fresh Flowers
with a no-contact delivery

Opening Hours

Monday – Friday
8am – 4pm

Saturday
8am – 2pm

Sunday
CLOSED

contact

Cambourne
Cambridge
CB23 5DG
UK

Tel: 07954 333180
Email: maria@burlapandtwinefloral.co.uk

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